Service-Level Agreement (SLAs)

Type	Ship Out Time	Notes
DTC Orders	Same Day	Orders received before 2PM will ship out the same business day. Orders received after 2PM will ship the following business day.
DTC Orders (Manual)	2 Days	We will try our best to ship same day but manual orders can take up to 48 hours to ship.
DTC Orders (via CSV)	2 Days	If you are submitting orders via CSV file, we are not able to guarantee the turnaround time.

Please Note

• We guarantee an accuracy rate of 100% for all direct-to-consumer orders.
• If you are shipping 200+ orders per day, you must let us know ahead of time or we will not be able to guarantee same-day shipping.

Type	Put-away time
Less than 10 Pallets	Within 48 Hours
10+ Pallets	3 Days
50+ Pallets	5 Days
100+ Pallets	10 Days
Floor-loaded Containers	5 Days
10+ SKUs	Add 1 Days
30+ SKUs	Add 3 Days
50+ SKUs	Add 5 Days
100+ SKUs	Add 8 Days
200+ SKUs	Add 18 Days
Sending Inventory for 1st time	Add 1 Days
During Q4	Add 2 Days
Additional Quality Control	Add 2 Days
Multiple SKUs per Carton	Add 2 Days
Multiple SKUs per Pallet	Add 2 Days
Open Cartons & Count Units inside	Add 7 Days

Please Note

• Times mentioned are in business days.
• Receiving times above are estimates, not guarantees.
• Depending on how busy the warehouse is, it may be faster or take longer.
• We are unable to provide estimates for shipments without WRO labels.
• If there is any discrepancy in the data provided to us, there will be additional delays.
• If multiple variables apply to your shipment, the longer expectation applies.

Task	2-Day Turnaround	7-Day Turnaround	7+ Days Turnaround
Bundling	Less than 200 Units	200-500	500+
Carton Forwarding to Amazon	Less than 100 Cartons	100-200	200+
Count Only	Less than 300 Units	300-600	600+
Count & Inspect	Less than 100 Units	100-200	200+
Create Master Carton	Less than 20 Cartons	20-40	40+
Discard Items	Less than 50 Cartons	50-100	100+
FNSKU Labeling	Less than 300 Units	300-600	600+
Fragile Wrapping	Less than 300 Units	300-600	600+
Kitting	Less than 300 Units	300-600	600+
Palletization	Less than 5 Pallets	5-10	10+
Pallet Forwarding	Less than 20 Pallets	20-40	40+
Photo Requests	Less than 20 Photos	20-40	40+
Polybagging	Less than 300 Units	300-600	600+

Please Note

• Most requests are processed within 48 hours.
• If additional information is required to complete your request, it may take longer.
• Once cartons and pallets are ready, they will be given to the carrier next time they pickup.

Type	Size
Small Bin	10x12x8”
Large Bin	12x24x12”
Shelf	60x24x18”
Pallet	40x48x55”

Location Assignment

• Depending on the size of your products, and the number of units you send in, we will automatically assign a storage location for each SKU.
• Each SKU will require it's own storage location for accurate picking.

Oversize Pallets

• Pallets over 55 inches in height will count as 2 pallet spots.

Billing for Storage

• Storage charges begin from the date your items arrive at our warehouse.
• Storage is pro-rated weekly, when inventory is removed from warehouse.