Frequently Asked Questions

See answers to some of the most common questions we get asked.

About FULFILLMENT NINJAS

FULFILLMENT NINJAS is a 3PL (Third Party Logistics) Company. We store and ship products from our warehouses. Our clients are DTC brands who sell products online.

We have locations in the United States. To see the exact addresses, click here.

You can see our addresses by clicking the 'Warehouse Locations' button the Footer. Note: You MUST NOT send inventory until you have been assigned a warehouse.

We have 2 locations in the United States. You can visit our locations page for more information.

Our warehouses are ~65,000 sqft across all locations.

Affiliate Program

It's simple. We provide you with your own affiliate link which you can share with other businesses. As clients spend money, you earn recurring, lifetime commission.

What is meant by Lifetime Commission?

We offer a 5% commission rate on the monthly spend.

No. There is no cap on earnings.

Payouts can be requested at any time, as long as the payout is at least $100 USD.

Billing

On the first week of each month, we bill you for the previous month's services. A pre-authorized credit card is also required to be kept on file.

Credit Card and Bank Payments.

  • We bill at the start of each month for the previous month’s services.
  • Invoices are due within 7 days.

Yes, our storage fees are pro-rated by the week.

Yes, absolutely.

Carriers

We use UPS, FedEx, DHL and APC for international shipments.

In the US, we use UPS, USPS and Fedex.

Yes, it is, but we don't recommend it. When multiple carriers are enabled, we are able to rate-shop and compare the rates across carriers for each shipment. With single carriers, you lose the ability to save where possible.

Yes

General

  1. We will assign a dedicated Account Manager who will be your primary point of contact for everything you need.
  2. They will help you with onboarding as well as any other work requests.

  1. Account managers are based in USA.
  2. Their work hours are aligned with the operating hours of the warehouse you are assigned.

No. We require 3 days for processing receiving for inbound shipments.

No. We require 3 days for processing receiving for inbound shipments.

Yes, we accept customers from all countries.
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